Legal Information

Disclaimer and Acknowledgement of Risk

Last Updated: 09/05/2025

PLEASE READ THIS DISCLAIMER CAREFULLY BEFORE USING THE INSPECTIONRESPONSE.COM, LLC SERVICE. BY ACCESSING OR USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THE TERMS OF THIS DISCLAIMER. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE THE SERVICE.

1. Nature of Service and AI Limitations:

InspectionResponse.com, LLC (hereinafter "the Service," "We," "Us," or "Our") provides a Software-as-a-Service (SaaS) platform ("InspectionResponse.com") designed to assist real estate agents ("Users," "You," or "Your") in analyzing home inspection reports and generating draft repair requests. The Service utilizes advanced artificial intelligence (AI) technology, including but not limited to document processing, natural language processing, and machine learning algorithms.

You acknowledge and agree that:

  • AI is Imperfect: AI technology is inherently probabilistic and may produce outputs that are inaccurate, incomplete, misleading, biased, or contain "hallucinations" (information that is fabricated or not present in the source material). The AI may also fail to identify or "miss" critical items, misinterpret information, or make errors in categorization, severity assessment, cost estimation, time estimation, or language suggestions.
  • Not a Substitute for Professional Judgment: The Service is a tool intended to assist You and is NOT a substitute for Your professional judgment, due diligence, expertise, or independent verification. You are a licensed real estate professional (or acting under one) and are expected to use Your own skills and knowledge.
  • Output Requires Verification: All information, suggestions, analyses, summaries, cost estimates, time estimates, repair recommendations, and generated language provided by the Service (collectively, "Output") MUST be thoroughly reviewed, verified, and validated by You for accuracy, completeness, and appropriateness before any use or reliance. This includes, but is not limited to, cross-referencing with the original inspection report(s) and consulting with qualified professionals (e.g., contractors, engineers, legal counsel) as necessary.
  • Data Dependency: The quality and accuracy of the Output heavily depend on the quality, clarity, and completeness of the inspection reports and any other data You upload or provide to the Service. We are not responsible for errors or omissions in the Output resulting from deficiencies in Your input data.

2. User's Sole Responsibility and Assumption of Risk:

You expressly acknowledge and agree that:

  • You are solely responsible for the review, verification, editing, and final approval of any and all Output generated by the Service before it is used in any communication, negotiation, or transaction.
  • You are solely responsible for ensuring that any repair requests or other documents created or modified using the Service are accurate, complete, legally compliant, and suitable for Your specific circumstances and the requirements of Your clients and any real estate transaction.
  • You are solely responsible for all decisions made and actions taken based on, or in reliance upon, the Output from the Service.
  • You assume all risks associated with the use of the Service and its Output, including but not limited to financial loss, legal liability, damage to reputation, or client dissatisfaction arising from errors, omissions, or inaccuracies in the Output.
  • The Service does not provide legal, financial, engineering, construction, or real estate brokerage advice. Any cost estimates, time estimates, or comparisons between professional and DIY repairs are provided for informational purposes only and are not guarantees or professional assessments. You must obtain independent professional advice for such matters.
  • You are responsible for complying with all applicable laws, regulations, ethical guidelines, and professional standards in Your jurisdiction related to real estate practices, disclosures, and client representation when using the Service and its Output.

3. Disclaimer of Warranties:

THE SERVICE AND ALL OUTPUT ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, INSPECTIONRESPONSE.COM, LLC, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND LICENSORS EXPRESSLY DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, COMPLETENESS, RELIABILITY, TIMELINESS, SECURITY, NON-INFRINGEMENT OF INTELLECTUAL PROPERTY OR OTHER VIOLATION OF RIGHTS.

WE MAKE NO WARRANTY THAT:

  • THE SERVICE OR OUTPUT WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS.
  • THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE.
  • THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICE OR OUTPUT WILL BE ACCURATE, COMPLETE, OR RELIABLE.
  • THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE SERVICE WILL MEET YOUR EXPECTATIONS.
  • ANY ERRORS IN THE SOFTWARE OR SERVICE WILL BE CORRECTED.
  • THE AI WILL IDENTIFY ALL DEFECTS, ISSUES, OR POTENTIAL PROBLEMS IN AN INSPECTION REPORT OR PROVIDE PERFECTLY ACCURATE OR COMPLETE ANALYSIS OR RECOMMENDATIONS.

4. Limitation of Liability:

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL INSPECTIONRESPONSE.COM, LLC, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, CONSEQUENTIAL, OR EXEMPLARY DAMAGES (INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, REVENUE, DATA, GOODWILL, USE, BUSINESS INTERRUPTION, OR OTHER INTANGIBLE LOSSES) ARISING OUT OF OR RELATING TO YOUR ACCESS TO OR USE OF, OR YOUR INABILITY TO ACCESS OR USE, THE SERVICE OR ANY OUTPUT, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THIS DISCLAIMER, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR OTHERWISE, SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT OF FEES PAID BY YOU TO INSPECTIONRESPONSE.COM, LLC FOR THE SERVICE DURING THE THREE (3) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100.00).

THE LIMITATIONS IN THIS SECTION APPLY EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

5. Indemnification:

You agree to indemnify, defend, and hold harmless InspectionResponse.com, LLC, its affiliates, officers, directors, employees, agents, and licensors from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) that such parties may incur as a result of or arising from: (a) Your use of or reliance on the Service or any Output; (b) Your violation of this Disclaimer; (c) Your violation of any rights of another, including any client or party to a real estate transaction; or (d) Your violation of any applicable laws, regulations, or professional standards. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by You, in which event You will cooperate with Us in asserting any available defenses.

6. Modification of Disclaimer:

We reserve the right to modify this Disclaimer at any time. If We make changes to this Disclaimer, We will post the revised Disclaimer on the InspectionResponse.com website and update the "Last Updated" date. Your continued use of the Service following the posting of changes constitutes Your acceptance of such changes.

7. Governing Law:

This Disclaimer shall be governed by and construed in accordance with the laws of the State of IN, without regard to its conflict of law principles.

8. Contact Information:

If you have any questions about this Disclaimer, please contact Us at:

InspectionResponse.com, LLC
8500 Keystone Crossing, Suite 170
Indianapolis, IN 46240
Email: support@inspectionresponse.com

BY USING INSPECTIONRESPONSE.COM I, YOU SIGNIFY YOUR UNCONDITIONAL ACCEPTANCE OF THIS DISCLAIMER AND ACKNOWLEDGEMENT OF RISK.

Terms of Use

Last Updated: 09/05/2025

PLEASE READ THESE TERMS OF USE ("TERMS") CAREFULLY. BY REGISTERING FOR, ACCESSING, BROWSING, OR USING THE INSPECTIONRESPONSE.COM, LLC WEBSITE AND THE INSPECTIONRESPONSE.COM SERVICE (COLLECTIVELY, THE "SERVICE"), YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS, INCLUDING THE DISCLAIMER AND ACKNOWLEDGEMENT OF RISK WHICH IS INCORPORATED HEREIN BY REFERENCE. IF YOU DO NOT AGREE TO ALL OF THESE TERMS, DO NOT ACCESS OR USE THE SERVICE.

These Terms are a legal agreement between you ("User," "You," or "Your") and InspectionResponse.com, LLC ("Company," "We," "Us," or "Our"), located at 8500 Keystone Crossing, Suite 170, Indianapolis, IN, with email support@inspectionresponse.com.

1. DESCRIPTION OF SERVICE

InspectionResponse.com is a Software-as-a-Service (SaaS) platform designed to assist real estate agents in streamlining the home inspection response process. The Service utilizes artificial intelligence (AI) to analyze uploaded home inspection reports, identify issues, and generate draft repair requests and related content. The Service includes features such as document management, report analysis, repair request generation, user interface tools, account management, and collaboration tools, all as further described on Our website InspectionResponse.com.

2. ELIGIBILITY AND ACCOUNT REGISTRATION

a. Eligibility:

You must be at least 18 years of age and have the legal capacity to enter into this Agreement to use the Service. If You are using the Service on behalf of an entity, You represent and warrant that You have the authority to bind that entity to these Terms.

b. Account Creation:

To access certain features of the Service, You must register for an account. You agree to:

  • Provide accurate, current, and complete information during the registration process and keep Your account information updated.
  • Maintain the security and confidentiality of Your account credentials (username and password).
  • Notify Us immediately of any unauthorized use of Your account or any other breach of security.
  • Be solely responsible for all activities that occur under Your account, whether or not You have authorized such activities.

c. Professional Use:

The Service is intended for use by real estate professionals. You represent that You are a licensed real estate agent or are operating under the direct supervision of a licensed real estate agent, in compliance with all applicable laws and regulations in Your jurisdiction.

3. LICENSE TO USE THE SERVICE

Subject to Your compliance with these Terms, We grant You a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for Your internal business purposes as a real estate agent, during the term of Your subscription.

4. FEES, PAYMENT, AND SUBSCRIPTION

a. Subscription Fees:

Access to the Service, or certain features thereof, requires payment of subscription fees ("Fees") based on the plan You select. Current Fee schedules are available on Our website or as otherwise communicated to You. Fees are typically based on a credit system or tiered subscription levels.

b. Payment:

You agree to pay all applicable Fees in advance for the subscription period You select. You authorize Us to charge Your chosen payment method (e.g., credit card) for all Fees. All payments are non-refundable except as expressly stated in these Terms or as required by applicable law.

c. Automatic Renewal:

Unless You cancel Your subscription before the end of the current subscription period, Your subscription will automatically renew for an additional period of the same duration as Your initial term, and You authorize Us to collect the then-applicable Fee using any payment method We have on record for You. You can manage or cancel Your subscription through Your account settings or by contacting Us at support@inspectionresponse.com.

d. Price Changes:

We reserve the right to change Our Fees or pricing models at any time. We will provide You with reasonable prior notice of any Fee changes before they become effective. If You do not agree to the Fee change, Your sole remedy is to cancel Your subscription before the change takes effect.

e. Taxes:

All Fees are exclusive of all taxes, levies, or duties imposed by taxing authorities (collectively "Taxes"). You are responsible for paying all Taxes associated with Your purchases hereunder. If We have the legal obligation to pay or collect Taxes for which You are responsible, We will invoice You and You will pay that amount unless You provide Us with a valid tax exemption certificate authorized by the appropriate taxing authority.

f. Late Payments:

If any amounts owed by You are not received by the due date, then at Our discretion, such charges may accrue late interest at the rate of 1.5% of the outstanding balance per month, or the maximum rate permitted by law, whichever is lower, from the date such payment was due until the date paid. We may also suspend or terminate Your access to the Service for non-payment.

5. USER CONDUCT AND ACCEPTABLE USE

You agree not to use the Service to:

  • Violate any local, state, national, or international law, regulation, or professional code of conduct.
  • Upload, transmit, or store any content that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, libelous, invasive of another's privacy, hateful, or racially, ethnically, or otherwise objectionable.
  • Impersonate any person or entity, or falsely state or otherwise misrepresent Your affiliation with a person or entity.
  • Infringe upon or violate Our intellectual property rights or the intellectual property rights of others.
  • Upload, transmit, or store any material that contains software viruses, worms, Trojan horses, or any other computer code, files, or programs designed to interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment.
  • Interfere with or disrupt the Service or servers or networks connected to the Service, or disobey any requirements, procedures, policies, or regulations of networks connected to the Service.
  • Attempt to gain unauthorized access to the Service, other accounts, computer systems, or networks connected to the Service, through password mining or any other means.
  • Reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code, object code, or underlying structure, ideas, or algorithms of the Service or any software, documentation, or data related to the Service.
  • Modify, translate, or create derivative works based on the Service.
  • Rent, lease, lend, sell, sublicense, assign, distribute, publish, transfer, or otherwise make available the Service or any features or functionality of the Service, to any third party for any reason.
  • Use any automated system, including without limitation "robots," "spiders," or "offline readers," to access the Service in a manner that sends more request messages to Our servers than a human can reasonably produce in the same period by using a conventional on-line web browser.
  • Remove, delete, alter, or obscure any trademarks or any copyright, trademark, patent, or other intellectual property or proprietary rights notices from the Service.

6. USER CONTENT AND DATA

a. Your Content:

You are solely responsible for all data, information, inspection reports, text, images, and other materials that You upload, submit, post, transmit, or otherwise make available through the Service ("User Content"). You represent and warrant that You own or have all necessary rights, licenses, consents, and permissions to submit User Content and to grant Us the rights to use User Content as set forth in these Terms, and that Your User Content does not violate any third-party rights or any applicable laws.

b. License to User Content:

You retain all ownership rights in Your User Content. However, by submitting User Content to the Service, You grant Us a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to use, reproduce, distribute, prepare derivative works of, display, and perform the User Content solely in connection with providing, maintaining, developing, and improving the Service and its underlying AI models, and as otherwise permitted by Our Privacy Policy. This license includes the right for Us to anonymize and aggregate User Content for analytics, research, and AI model training purposes.

c. Responsibility for User Content:

We do not endorse and are not responsible for any User Content. We have no obligation to monitor User Content, but We reserve the right to review, remove, or disable access to User Content that We believe, in Our sole discretion, violates these Terms or is otherwise harmful.

d. Accuracy of Input:

You are responsible for the accuracy, quality, integrity, and legality of the User Content You provide, particularly the inspection reports. The quality of the Service's output is directly dependent on the quality of Your input.

e. Data Security & Privacy:

We will implement reasonable and appropriate measures designed to help You secure Your User Content against accidental or unlawful loss, access, or disclosure. Our collection, use, and protection of personal information contained within User Content is governed by Our Privacy Policy, which is incorporated herein by reference.

7. ARTIFICIAL INTELLIGENCE, OUTPUT, AND DISCLAIMER OF RELIANCE

a. Acknowledgement of AI Limitations:

The Service utilizes AI which is a rapidly evolving field. You acknowledge that AI-generated output ("Output"), including but not limited to analyses, summaries, cost estimates, time estimates, repair suggestions, and generated language, may be incomplete, inaccurate, contain errors, "hallucinations" (fabricated information), or fail to identify all relevant issues.

b. Disclaimer Incorporated:

The "DISCLAIMER AND ACKNOWLEDGEMENT OF RISK" provided to You upon registration or first use, and also available on this page, is expressly incorporated into these Terms by reference. You reaffirm Your acceptance of all terms within that Disclaimer.

c. No Guarantees:

We make no guarantees or warranties regarding the accuracy, completeness, reliability, or suitability of any Output generated by the Service.

d. User Verification and Responsibility:

YOU ARE SOLELY RESPONSIBLE FOR REVIEWING, VERIFYING, EDITING, AND VALIDATING ALL OUTPUT BEFORE ANY USE OR RELIANCE. This includes, but is not limited to, ensuring accuracy, completeness, compliance with legal and professional standards, and appropriateness for Your specific client and transaction. You must exercise Your professional judgment and conduct independent due diligence.

e. Not Professional Advice:

The Service and its Output do not constitute legal, financial, engineering, construction, or real estate brokerage advice. The Service is a tool to assist You. You must seek independent professional advice where appropriate.

8. INTELLECTUAL PROPERTY RIGHTS

a. Our Intellectual Property:

The Service, including its software, AI models, algorithms, design, text, graphics, logos, user interface, and all other elements and components thereof ("Company IP"), are and will remain the exclusive property of InspectionResponse.com, LLC and its licensors, protected by copyright, trademark, patent, trade secret, and other intellectual property laws. Except for the limited license granted in Section 3, these Terms do not grant You any right, title, or interest in the Company IP.

b. Feedback:

If You provide Us with any suggestions, comments, ideas, improvements, or other feedback regarding the Service ("Feedback"), You hereby grant Us a worldwide, perpetual, irrevocable, royalty-free, fully paid-up license to use, reproduce, modify, create derivative works of, distribute, display, and otherwise exploit such Feedback for any purpose, without any obligation or compensation to You.

9. THIRD-PARTY SERVICES AND LINKS

The Service may contain links to third-party websites or services, or integrate with third-party applications, that are not owned or controlled by Us. We do not endorse or assume any responsibility for any such third-party sites, information, materials, products, or services. If You access a third-party website or service from the Service or share Your User Content on or through any third-party website or service, You do so at Your own risk, and You understand that these Terms and Our Privacy Policy do not apply to Your use of such sites.

10. TERM AND TERMINATION

a. Term:

These Terms commence on the date You first accept them and continue for as long as You have an active subscription or continue to use the Service.

b. Termination by You:

You may terminate Your subscription and these Terms at any time by canceling Your subscription through Your account settings or by providing written notice to Us. Termination will be effective at the end of Your then-current billing cycle, and You will not be entitled to a refund for any prepaid Fees.

c. Termination or Suspension by Us:

We may, in Our sole discretion, suspend or terminate Your access to or use of the Service, or terminate these Terms, immediately and without prior notice or liability, for any reason or no reason, including but not limited to:

  • If You breach any provision of these Terms.
  • If You fail to pay any Fees when due.
  • If Your use of the Service poses a security risk to Us or any other user, or may subject Us or any third party to liability.
  • If required by law or requested by a government or regulatory authority.
  • For extended periods of inactivity.

d. Effect of Termination:

Upon termination or expiration of these Terms for any reason:

  • Your license to use the Service will immediately cease.
  • You must cease all use of the Service and destroy any copies of Company IP in Your possession or control.
  • We may delete Your account and User Content in accordance with Our data retention policies and Privacy Policy. It is Your responsibility to export Your User Content prior to termination if desired.
  • Any provisions that by their nature should survive termination will survive, including, without limitation, ownership provisions, warranty disclaimers, indemnity, limitations of liability, and dispute resolution provisions.

11. DISCLAIMER OF WARRANTIES

THE SERVICE AND ALL CONTENT, MATERIALS, AND OUTPUT PROVIDED THROUGH THE SERVICE ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY LAW, WE EXPRESSLY DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, COMPLETENESS, RELIABILITY, SECURITY, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.

WE SPECIFICALLY DISCLAIM ANY WARRANTY THAT THE SERVICE OR ITS OUTPUT WILL BE ERROR-FREE, UNINTERRUPTED, SECURE, OR THAT ALL DEFECTS WILL BE CORRECTED, OR THAT THE AI WILL ACCURATELY IDENTIFY ALL ISSUES OR PROVIDE PERFECT RECOMMENDATIONS. YOUR USE OF THE SERVICE AND RELIANCE ON ANY OUTPUT IS SOLELY AT YOUR OWN RISK.

12. LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL INSPECTIONRESPONSE.COM, LLC, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, REVENUE, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO YOUR ACCESS TO OR USE OF, OR YOUR INABILITY TO ACCESS OR USE, THE SERVICE OR ANY OUTPUT, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT WE HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE.

OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR OTHERWISE, SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT OF FEES PAID BY YOU TO US FOR THE SERVICE DURING THE THREE (3) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100.00).

THE LIMITATIONS OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN US AND YOU.

13. INDEMNIFICATION

You agree to defend, indemnify, and hold harmless InspectionResponse.com, LLC, its affiliates, officers, directors, employees, agents, suppliers, and licensors from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees) arising from: (a) Your use of and access to the Service, including any Output You use or rely on; (b) Your violation of any term of these Terms; (c) Your violation of any third-party right, including without limitation any copyright, property, or privacy right; (d) any claim that Your User Content caused damage to a third party; or (e) Your violation of any applicable law, rule, or regulation. This defense and indemnification obligation will survive these Terms and Your use of the Service.

14. GOVERNING LAW AND DISPUTE RESOLUTION

a. Governing Law:

These Terms shall be governed by and construed in accordance with the laws of the State of IN, United States, without regard to its conflict of laws principles.

b. Jurisdiction:

You agree that any legal action or proceeding arising out of or relating to these Terms or the Service shall be brought exclusively in the federal or state courts located in Indianapolis, IN, and You hereby consent to the personal jurisdiction and venue of such courts.

c. Waiver of Jury Trial:

YOU AND INSPECTIONRESPONSE.COM, LLC WAIVE ANY CONSTITUTIONAL AND STATUTORY RIGHTS TO GO TO COURT AND HAVE A TRIAL IN FRONT OF A JUDGE OR A JURY.

d. Waiver of Class Actions:

ALL CLAIMS MUST BE BROUGHT IN THE PARTIES' INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION, COLLECTIVE ACTION, PRIVATE ATTORNEY GENERAL ACTION OR OTHER REPRESENTATIVE PROCEEDING.

15. MODIFICATIONS TO TERMS

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material, We will provide at least thirty (30) days' notice prior to any new terms taking effect, which notice may be provided by posting the revised Terms on Our website, through the Service, or by email to the address associated with Your account. What constitutes a material revision will be determined at Our sole discretion. By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised Terms. If You do not agree to the new terms, You must stop using the Service.

16. GENERAL PROVISIONS

a. Entire Agreement:

These Terms, together with the Privacy Policy and the Disclaimer and Acknowledgement of Risk, constitute the entire agreement between You and InspectionResponse.com, LLC regarding the Service and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the Service.

b. Severability:

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law, and the remaining provisions will continue in full force and effect.

c. Waiver:

No waiver by Us of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure by Us to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

d. Assignment:

You may not assign or transfer these Terms, by operation of law or otherwise, without Our prior written consent. Any attempt by You to assign or transfer these Terms, without such consent, will be null and void. We may assign or transfer these Terms, at Our sole discretion, without restriction. Subject to the foregoing, these Terms will bind and inure to the benefit of the parties, their successors, and permitted assigns.

e. Notices:

Any notices or other communications provided by Us under these Terms, including those regarding modifications to these Terms, will be given: (i) via email; or (ii) by posting to the Service or Our website. For notices made by e-mail, the date of receipt will be deemed the date on which such notice is transmitted.

f. Force Majeure:

We shall not be liable for any failure to perform Our obligations hereunder where such failure results from any cause beyond Our reasonable control, including, without limitation, mechanical, electronic, or communications failure or degradation, acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, or accidents.

g. No Third-Party Beneficiaries:

These Terms do not and are not intended to confer any rights or remedies upon any person other than the parties.

17. CONTACT INFORMATION

If You have any questions about these Terms, please contact Us at:

InspectionResponse.com, LLC
8500 Keystone Crossing, Suite 170
Indianapolis, IN 46240
Email: support@inspectionresponse.com
Website: InspectionResponse.com

BY CLICKING "I AGREE," CREATING AN ACCOUNT, OR USING THE INSPECTIONRESPONSE.COM, LLC SERVICE, YOU ARE INDICATING THAT YOU HAVE READ THESE TERMS OF USE, UNDERSTAND THEM, AND AGREE TO BE BOUND BY THEM.

Privacy Policy

Last Updated: 09/05/2025

InspectionResponse.com, LLC ("Company," "We," "Us," or "Our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website InspectionResponse.com and use our InspectionResponse.com service (collectively, the "Service"). Please read this Privacy Policy carefully. IF YOU DO NOT AGREE WITH THE TERMS OF THIS PRIVACY POLICY, PLEASE DO NOT ACCESS OR USE THE SERVICE.

This Privacy Policy is incorporated by reference into our Terms of Use. By using the Service, you agree to the terms of this Privacy Policy and our Terms of Use.

1. INFORMATION WE COLLECT

We may collect information about you in a variety of ways. The information we may collect via the Service depends on the content and materials you use, and includes:

a. Personal Data You Provide to Us:

  • Account Information: When you register for an account, we collect information such as your name, email address, password, company name (if applicable), phone number, and professional licensing information (if provided).
  • Payment Information: If you subscribe to paid features of the Service, we (or our third-party payment processors) will collect payment information, such as your credit card number, billing address, and other financial information necessary to process your payments. We do not store full credit card numbers on our servers.
  • Communications: If you contact us directly (e.g., via email for support, feedback), we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
  • Profile Information: You may choose to provide additional information as part of your user profile, such as a profile picture or contact details for your real estate business.

b. User Content You Upload or Generate:

  • Inspection Reports: We collect the home inspection reports (typically PDFs) and any related documents that you upload to the Service for analysis.
  • User-Generated Content: We collect content you create, modify, or input within the Service, such as customized repair requests, notes, annotations, client selections, and feedback you provide on findings or AI suggestions.
  • AI-Generated Content: We store and may analyze the content generated by our AI based on your inputs, including summaries, cost estimates, time estimates, and drafted language.

c. Information We Collect Automatically (Usage Data):

  • Log and Usage Data: When you access or use the Service, our servers automatically record information, which may include your IP address, browser type and settings, device information (such as operating system and device identifiers), the date and time of your use, features used, error logs, and other system activity.
  • Cookies and Similar Tracking Technologies: We use cookies and similar tracking technologies (like web beacons and pixels) to track activity on our Service and hold certain information. Cookies are small data files stored on your hard drive or in device memory that help us improve our Service and your experience, see which areas and features of our Service are popular, and count visits. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service. For more information about cookies, and how to disable them, please see our [Link to Cookie Policy, if you have one, or add a section here].

2. HOW WE USE YOUR INFORMATION

Having accurate information permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Service to:

a. Provide, Operate, and Maintain the Service:

  • Create and manage your account.
  • Process your transactions and send you related information, including purchase confirmations and invoices.
  • Enable you to upload, analyze, and manage inspection reports.
  • Generate repair requests and other AI-driven outputs.
  • Provide customer support and respond to your requests, comments, and inquiries.
  • Send you technical notices, updates, security alerts, and administrative messages.

b. Improve, Personalize, and Develop the Service:

  • Analyze, develop, and improve the Service, including its features, functionality, and the underlying artificial intelligence models. This includes using User Content (such as uploaded inspection reports, user-generated modifications, and AI-generated content) to train, refine, and enhance our AI algorithms and the overall performance and accuracy of the Service. Where feasible and appropriate for the specific improvement task, we will endeavor to use such data in an anonymized or aggregated form.
  • Understand and analyze how you use the Service to develop new products, services, features, and functionality.
  • Personalize your experience with the Service.
  • Monitor and analyze trends, usage, and activities in connection with our Service.

c. Communicate with You:

  • Send you marketing and promotional communications (with your consent where required by law, and always with an option to opt-out) about products, services, offers, promotions, rewards, and events offered by us and others, and provide news and information we think will be of interest to you.
  • Solicit feedback and to contact you about your use of the Service.

d. Security and Legal Compliance:

  • Protect the security and integrity of our Service, prevent fraud and other illegal activities.
  • Comply with applicable laws, regulations, legal processes, or governmental requests.
  • Enforce our Terms of Use and other policies.

3. HOW WE SHARE YOUR INFORMATION

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

a. With Your Consent:

We may share your information with third parties when we have your consent to do so.

b. Service Providers:

We may share your information with third-party vendors, consultants, and other service providers who perform services on our behalf or help us operate our Service (e.g., payment processors, hosting providers, data analytics providers, AI infrastructure providers, customer service tools, email delivery services). These service providers will only have access to your information as necessary to perform their functions and are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.

c. To Improve Our AI Models (Anonymized/Aggregated):

As described in Section 2(b)(i), we use User Content to improve our AI. When sharing data with third-party AI development partners or for research purposes specifically for AI model improvement, we will make commercially reasonable efforts to share such data in an anonymized or aggregated form that does not personally identify you, unless your explicit consent is obtained for other forms of sharing.

d. Business Transfers:

If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of company assets, or transition of service to another provider, your information may be sold or transferred as part of such a transaction as permitted by law and/or contract.

e. Legal Requirements:

We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to: (i) comply with a legal obligation or a request from law enforcement or other government officials; (ii) protect and defend our rights or property; (iii) prevent or investigate possible wrongdoing in connection with the Service; (iv) protect the personal safety of users of the Service or the public; or (v) protect against legal liability.

f. Aggregated or De-Identified Data:

We may share aggregated or de-identified information, which cannot reasonably be used to identify you, with third parties for various purposes, including for research and analysis, industry reporting, or marketing.

g. Collaboration Features:

If you use collaboration features within the Service to share reports or findings with clients or team members, the information you choose to share will be accessible to those individuals. You are responsible for managing these sharing permissions.

We do not sell your Personal Data (such as your name, email address, or password) to third parties for their own independent marketing purposes. The use of User Content for improving our AI models as described herein is for the purpose of enhancing the Service we provide to you and other users, and is not considered a "sale" of your Personal Data in the traditional sense.

4. DATA SECURITY

We use reasonable administrative, technical, and physical security measures to help protect your information from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. For example, passwords are encrypted, and access to sensitive data is restricted. However, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.

5. DATA RETENTION

We will retain your information for as long as your account is active or as needed to provide you the Service, and as necessary to comply with our legal obligations, resolve disputes, improve our Service (including AI model training, subject to anonymization/aggregation where feasible), and enforce our agreements. If you wish to cancel your account or request that we no longer use your information to provide you services, contact us at support@inspectionresponse.com. We may retain certain data for a longer period if required by law or for legitimate business purposes, such as for backup, archival, or audit purposes.

6. YOUR PRIVACY CHOICES AND RIGHTS

a. Account Information:

You may review, change, or terminate your account at any time by logging into your account settings or contacting us using the contact information provided below. Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use, and/or comply with legal requirements.

b. Emails and Communications:

You may opt out of receiving marketing or promotional emails from us by following the unsubscribe instructions provided in those emails or by contacting us. Even if you opt out of marketing communications, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.

c. Cookies:

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Service.

d. Access, Correction, and Deletion (Subject to Applicable Law):

Depending on your jurisdiction, you may have the right to request access to the personal information we hold about you, to correct inaccuracies, or to request deletion of your personal information. To make such a request, please contact us at support@inspectionresponse.com. We will respond to your request within a reasonable timeframe and in accordance with applicable law. We may require you to verify your identity before processing your request.

7. CHILDREN'S PRIVACY

Our Service is not directed to individuals under the age of 13 (or 16 in certain jurisdictions), and we do not knowingly collect personal information from children under 13 (or 16). If we become aware that a child under 13 (or 16) has provided us with personal information, we will take steps to delete such information. If you become aware that a child has provided us with personal information, please contact us immediately.

8. INTERNATIONAL DATA TRANSFERS

Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United States and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

8. California Users

Under the CCPA, California residents have additional rights: The right to request personal information about to be deleted, subject to several exceptions. The right to opt-out of the sale of personal information. Note that we do not “sell” personal information as defined by the CCPA and have not done so in the past 12 months. You may designate, in writing or through a power of attorney, an authorized agent to make requests on your behalf to exercise your rights under the CCPA. Before accepting such a request from an agent, we will require the agent to provide proof you have authorized it to act on your behalf, and we may need you to verify your identity directly with us. Further, to provide or delete specific pieces of personal information we will need to verify your identity to the degree of certainty required by law. We will verify your request by asking you to send it from the email address associated with your account or requiring you to provide information necessary to verify your account.

9. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. If we make material changes, we may also notify you through the Service or by sending you an email. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. Your continued use of the Service after any modification to this Privacy Policy will constitute your acceptance of such modification.

10. CONTACT US

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

InspectionResponse.com, LLC
8500 Keystone Crossing, Suite 170
Indianapolis, IN 46240
Email: support@inspectionresponse.com
Website: InspectionResponse.com